FAQ
📦 Shipping
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders — no minimum spend required.
Q: How long does delivery take?
A: Standard delivery takes 1–4 business days. During peak times, it may take 5–7 business days.
Q: When will my order be shipped?
A: All orders are dispatched within 1 business day after purchase.
Q: What if my order doesn’t arrive on time?
A: If your order hasn’t arrived within 7 business days, let us know. Our team will help track it and resolve the issue quickly.
🔐 Privacy
Q: What personal information do you collect?
A: We collect basic details like your name, shipping address, email, and payment information when you place an order.
Q: Do you collect any non-personal information?
A: Yes, we collect browser info, IP address, and cookies to improve your experience on our site.
Q: How is my information used?
A: We use your data to:
- Process and deliver orders
- Communicate updates or promotions
- Improve website performance
- Prevent fraud
- Fulfill legal requirements
Q: Will my information be shared or sold?
A: Never. We do not sell, trade, or rent your personal information to anyone.
🔁 Returns & Replacements
Q: What if I receive a damaged or defective item?
A: Contact us within 7 days of receiving your order. Once verified, we’ll send a replacement or issue a refund.
Q: What if I get the wrong item?
A: Let us know within 7 days of delivery. We'll provide return instructions and ship the correct item promptly.
Q: What if my order can’t be fulfilled?
A: If we’re unable to process your order, a full refund will be issued automatically.
delivery may take up to 5-7 business days.
Your satisfaction is our priority, and we strive to provide a reliable and timely service at all times.
