Refund Policy
At Hangover, your satisfaction matters. We aim to provide a smooth and reliable shopping experience. Please read our refund policy carefully before placing your order.
Refund Eligibility
Refunds are only applicable under the following conditions:
- You received an incorrect, defective, or damaged item.
- The issue is reported within 7 days of receiving your order.
Replacement Option
If your item qualifies, you may opt for a replacement instead of a refund. For more, please refer to our Replacement Policy.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after purchase
- Damage caused by misuse, washing errors, or negligence
- Issues reported after 7 days of delivery
Refund Process
If you meet the eligibility criteria:
- Provide a clear description of the issue with supporting images or videos
- Our team will assess your request and guide you through the next steps
- Approved refunds will be processed to the original payment method within 7–10 business days
